Click Compliance Privacy Policy

Last updated: 3 October 2026

Click Compliance (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, enrol in training, purchase or download resources, or contact us.

Click Compliance is operated by and trades by Click Compliance Pty Ltd, trading as Click Compliance.

Our website is www.clickcompliance.com.au.

1. Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and other contact details.

• Your organisation, job title and billing details.

• Account and enrolment information.

• Details of purchases, payments and resource downloads.

• Training activity, including course progress, assessment responses, results and completion records.

• Information you provide in enquiries, feedback or support requests.

• Technical information, such as your IP address, browser, device information and activity on our website.

• Your communication and marketing preferences.

We collect information reasonably necessary to provide our products and services and operate our business.

We do not ordinarily need sensitive information, such as health information, to provide our training or resources. Please avoid including sensitive information about yourself or another person in enquiries or uploaded documents unless it is necessary and we have agreed to receive it.

2. How we collect information

We generally collect personal information directly from you when you:

• Create an account or enrol in a course.

• Purchase a product or access a free resource.

• Complete training or an assessment.

• Subscribe to updates.

• Contact us or provide feedback.

We may also receive your name, work email address and enrolment details from your employer or another organisation arranging training for you.

Some technical information is collected automatically through our website, learning platform and cookies.

You may make a general enquiry anonymously or using a pseudonym where practical. We need certain details to process purchases, provide account access and issue personalised completion records. If you do not provide these details, we may be unable to provide the requested service.

3. How we use information

We use personal information to:

• Manage accounts, purchases, downloads and enrolments.

• Deliver training and provide learning support.

• Record course progress and issue completion records or certificates.

• Process payments and maintain business records.

• Respond to enquiries, feedback and complaints.

• Send service communications, such as purchase confirmations and account or course updates.

• Improve our website, training, resources and customer experience.

• Protect our systems, investigate misuse and meet applicable legal obligations.

• Send marketing communications where we have your consent or are otherwise permitted by law.

If you provide information about another person, please ensure you are authorised to do so and make this policy available to them.

4. Marketing communications

Where you have agreed to receive marketing, or where otherwise permitted by law, we may send updates about our training, resources, offers and workplace compliance content.

You can unsubscribe using the link in a marketing email or by contacting us. We will action unsubscribe requests within the timeframe required by law.

Unsubscribing from marketing does not stop essential messages about your account, purchases or training.

5. When we share information

We may disclose relevant personal information to service providers that help us operate our business, including providers of:

• Website hosting and online learning services.

• Payment processing.

• Email, communications and data storage.

• Technical support and website analytics.

• Accounting, legal and other professional services.

We limit disclosures to information reasonably needed for the relevant purpose.

If your employer or another organisation arranges your training, we may share enrolment status, course progress, assessment outcomes and completion records with its authorised training administrator for that purpose. We do not share unrelated personal enquiries with your employer without your consent unless required or permitted by law.

We may also disclose information with your consent, or where required or permitted by law.

We do not sell personal information.

6. Thinkific and payments

Our website and online learning services use Thinkific. Information associated with your account, enrolments, purchases and learning activity is stored and processed through the platform.

Payments are processed through the payment provider available at checkout. We receive transaction information needed to manage purchases, refunds and business records. We do not store full payment card numbers ourselves.

You can read more about Thinkific’s handling of personal information in its Privacy Policy.

7. Overseas storage and processing

Some service providers operate outside Australia. Your personal information may therefore be stored, accessed or processed overseas.

Thinkific hosts customer and learner data in the United States. 

Where applicable, we take reasonable steps required by Australian privacy law to protect personal information disclosed overseas.

8. Cookies and website analytics

Our website and learning platform use cookies and similar technologies to support functions such as signing in, maintaining sessions and remembering preferences. These technologies may also help us understand website use and improve our services.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality or access to training.

9. Storage and security

We hold personal information electronically through our learning platform and other business systems.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people and service providers who need it for an authorised purpose.

No method of internet transmission or electronic storage is completely secure. If a data breach occurs, we will investigate and take appropriate action, including notifying affected individuals and regulators where required by law.

10. How long we retain information

We retain personal information for as long as reasonably necessary to provide our services, maintain relevant training and transaction records, resolve disputes and meet legal obligations.

When information is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to applicable recordkeeping requirements and backup retention processes.

11. Access and correction

You can contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before acting on a request. We aim to respond within 30 days.

If we cannot grant a request, we will explain why, where permitted by law, and outline available complaint options.

You may also request account closure or deletion of your information. Some records may need to be retained for legal, accounting or other legitimate business purposes.

12. Privacy enquiries and complaints

For a privacy enquiry, access or correction request, or complaint, contact:

Privacy contact: Click Compliance
Email: [email protected]
Website: Contact us

Please describe your concern and provide enough information for us to investigate. We will review the matter and aim to provide a response within 30 days. If more time is needed, we will explain why and keep you informed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC can advise whether your complaint falls within its jurisdiction.

Website: www.oaic.gov.au
Telephone: 1300 363 992

13. External websites

Our website and resources may contain links to other websites. Those websites have their own privacy practices. Please review their policies before providing personal information.

14. Changes to this policy

We may update this policy when our services, information handling practices or legal requirements change.

The current version will be available on our website, with the date of the latest update shown above.